S27a in Boston is looking for a Customer Support Specialist to assist self-published authors.
You will own the support inbox, help onboard recent authors, manage documentation, and provide feedback to the product team based on author interactions.
Successful candidates will have at least 2 years of customer support experience, excellent written communication skills, and the ability to empathize with non-technical users.
The position offers a salary range of $55,000–$70,000, along with benefits like health insurance and a home-office setup budget. #J-18808-Ljbffr