Job Summary

The Hotel Guest Service Representative welcomes guests and supports a smooth, comfortable stay from arrival through departure. This front desk role combines attentive guest services, transparent communication, and organized handling of requests. You’ll help guests navigate hotel services, respond to questions, and coordinate with colleagues to resolve concerns promptly. Your impact: thoughtful, reliable service helps guests feel welcomed and enables the hotel team to deliver a consistent hospitality experience.

Responsibilities

- Welcome guests, assist with check-in and check-out, and provide clear information about hotel services.
- Answer calls using multi-line phone systems, demonstrate professional phone etiquette, and direct inquiries to the appropriate team.
- Respond to guest requests and concerns with patience, follow through on next steps,



and share relevant updates with colleagues.
- Maintain accurate guest records and communicate service needs clearly across the front desk team.

Qualifications

Required: Strong customer service and communication skills, professional phone etiquette, and the ability to manage guest requests accurately while using front desk systems. Preferred: Hotel experience, familiarity with guest services and hospitality, and bilingual or multilingual communication skills that help you assist a diverse range of guests.

Pay: $18.00-$22.00 per hour

Expected hours: 16.0 – 30.0 per week

Benefits:

- Flexible schedule
- On-site parking

Work Location: In person

📌 Hotel Guest Service Representative (Newmarket)
🏢 Fairfield Inn and Suites Newmarket
📍 Newmarket