The Juniper Hotel offers sweeping views and warm hospitality. Independently owned and operated, we strive to do better for people and the planet.

As our Front Office Manager, you will lead the heart of the Juniper guest experience. You will bring together warm hospitality, strong operational leadership and commercial awareness to deliver exceptional service and financial performance. You will own daily Front Office operations, reservations, online distribution and day-to-day revenue system functionality, and build a confident, accountable and engaged team that sets the Juniper apart. Collaborating with colleagues across the business, you’ll make sure a stay at Juniper is uplifting from start to finish.

Key Responsibilities

- Lead daily Front Desk, reservations, guest services and Night Audit operations with reliable 24-hour coverage.
- Recruit, onboard, train, schedule and coach your team within approved labour budgets.
- Maintain accurate inventory, rates, availability and restrictions across the property management system, channel manager, booking engine and OTAs such as Booking.com and Expedia.
- Investigate and resolve rate discrepancies, parity issues, booking errors and inventory synchronization problems.
- Monitor pickup, cancellations, booking pace, occupancy and ADR, and recommend revenue opportunities to the Hotel Manager.
- Create personal, memorable guest experiences, and lead service recovery with empathy and sound judgment.
- Collaborate with Housekeeping, Maintenance, Sales and Events, and Food & Beverage to deliver seamless service.
- Oversee safety, privacy, cash handling and financial controls, and drive continuous improvement.

Requirements

- Minimum 2 year's leadership experience in hotel Front Office operations, preferably in a boutique, independent,



upscale or resort setting.
- Experience supervising employees, preparing schedules and training teams.
- Hands-on experience with property management systems, reservations systems, channel managers and OTA extranets.
- Strong understanding of reservations, room inventory, occupancy, ADR and basic revenue management.
- Excellent organizational, communication and problem-solving skills, with sound judgment and attention to detail.
- A genuine commitment to hospitality, employee development and collaborative leadership.
- Availability to work versatile schedules, including weekends and holidays.

What We Offer

- Comprehensive Group Benefits Package
- Wellness Days and Healthy Living Allowance
- Professional Development
- Transitional Staff Housing
- Generous Staff Discounts
- Team Events

A full job description is available upon request.

Belonging is one of our core values. We believe diversity is strength and welcome people from all backgrounds. We foster an environment where people can show up authentically and feel included in our community. We are committed to building an equitable hiring process and removing barriers for applicants from equity-seeking groups. If you require accommodations related to accessibility during the application or interview process, please let our HR team know.

Pay: $65,000.00-$70,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Ability to commute/relocate:

- Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (required)

Experience:

- Front Office Supervisory: 2 years (required)

Work Location: In person

📌 Front Office Manager (Banff)
🏢 The Juniper Hotel & Bistro
📍 Banff