Company Overview
Catholic Family Services of Peel-Dufferin (CFSPD) is a non-profit, charitable organization reflecting the values consistent with Catholic social teachings. CFSPD is a dynamic, growing family service agency serving all areas of Peel and Dufferin. CFSPD is committed to providing a positive work environment for its employees and excellent services to its clients.
CFSPD is the lead agency to the Safe Centre of Peel - a partnership of 32 social service organizations. Safe Centre is a safe and welcoming space where many agencies work collaboratively and integrate services to respond to victims and survivors of intimate partner violence at a single location.
Are you looking to join a fun and dynamic team hoping to make a difference in the community? We want to hear from you!
Position Summary:
The Safe Centre of Peel is currently seeking a Triage Client Navigator (1 Year Contract) to serve as the first point of contact for clients seeking support. The incumbent will conduct trauma-informed intake, triage and risk assessments to identify clients' immediate needs and determine appropriate referrals to on-site service partners, agency programs and community resources.
The role also involves providing crisis support, maintaining accurate client documentation and responding to inquiries through in-person, telephone and virtual platforms.
Location: Brampton & Mississauga
Responsibilities
Triage and Assessment
- Respond to client inquiries and connect with individuals requesting services or who have left messages on the intake line.
- Conduct initial triage and assessments through in-person, telephone, email and virtual platforms to determine client needs, eligibility and appropriate next steps.
- Conduct therapeutic, trauma-informed risk assessments and safety planning.
- Provide support to clients in crisis and screen for risk to determine the appropriate level of intervention.
- Facilitate internal and external referrals to agency programs, on-site and off-site service partners, professionals and community resources based on clients' identified needs.
- Follow up with high-risk clients who have expressed interest in or registered for services but have not attended.
- Liaise with on-site and off-site partner agencies regarding referrals and client service coordination.
Administrative Support to Clients and Collateral Contacts
- Provide information about agency programs and community resources appropriate to clients' identified needs.
- Complete initial client enrollment and maintain client information in the agency database through in-person, telephone and virtual interactions.
- Provide reception coverage as required.
Administration
- Prepare, compile, submit and maintain accurate records, client files, statistics and other documentation in accordance with agency policies and funding requirements.
- Maintain accurate client case files and documentation pertaining to assigned caseloads.
- Collect relevant client demographic information.
- Create, update and maintain client enrollment information in the database in a timely manner.
Other Responsibilities
- Participate in agency fundraising activities as deemed appropriate by Agency Management.
- Attend required agency activities and meetings.
- Perform other duties as assigned.
Qualifications
- Bachelor's degree in Social Work, Community College Diploma or a related human services field, with two (2) years of relevant work experience preferred.
- Registration in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or the College of Registered Psychotherapists of Ontario (CRPO), or eligibility for registration with either of these Colleges, is required.
- Knowledge of the principles and practices of counselling, social work and case management.
- Demonstrated positive interpersonal skills and ability to work effectively in a team environment with co-workers, community providers,
stakeholders and clients.
- Strong organizational and time-management skills, with the ability to prioritize and meet multiple deadlines.
- Excellent verbal and written communication skills in English. Proficiency in French or other languages is considered an asset.
- Proficiency in Microsoft Office Suite and working knowledge of database management.
- Ability to work independently.
- A satisfactory Vulnerable Sector Check.
- Valid driver's license, access to a reliable vehicle and relevant insurance.
Working Conditions
- Responds to inquiries from the general public in person, by telephone and by email.
- Works with confidential information and data.
- Manages multiple priorities and interacts with various stakeholders.
- Work is performed primarily in a standard office environment.
- Some travel to satellite offices and meetings is required.
- Evening work is required.
Why Work with Us?
We offer a comprehensive benefits package, including a pension plan, extended health, dental and insurance benefits, professional development opportunities, and generous leave provisions. Our organization also provides work-life balance and free parking!
How to Apply
If you are interested in this opportunity, please submit your resume and cover letter to
[email protected]. The posting will remain open until filled.
Catholic Family Services of Peel-Dufferin (CFSPD) is an equal chance employer and is dedicated to hiring staff who reflect the diversity of our community. CFSPD welcomes applications from people with disabilities and will provide reasonable accommodation upon request throughout the recruitment and selection process. We invite candidates from diverse communities to apply.
Compensation: $50,000-$52,000 annually. This posting is for an existing vacancy. No Artificial Intelligence is used to screen, assess or select applicants.
We thank all applicants for their interest in Catholic Family Services of Peel-Dufferin. We will only contact those selected for consideration.
Pay: $50,000.00-$52,000.00 per year
Benefits:
- On-site parking
Work Location: In person
📌 Triage Client Navigator- Safe Centre of Peel (Brampton)
🏢 Catholic Family Services Peel Dufferin
📍 Brampton