Customer Service Lead
We are looking for fun, friendly and outgoing people to join our team. With a passion for closing sales and reaching out to get those events booked in.

As a member of our customer service team you’ll be the first line of contact for our customers. You will learn loads of product knowledge and be able to advise our customers on our products and packages. You will be answering their calls, making bookings, responding to their emails, etc. You'll be based in our head office which is attached to our Edmonton location.

You'll need excellent communication skills, both written and spoken, as well as the ability to multi-task and deal with many balls in the air. Attention to detail is essential. We don’t believe in micro-managing, so you’ll need to be a self-starter.

Because we’re in the business of fun, the vast majority of interactions with customers are relaxed, friendly and relatively easy. There’s no hard selling or constant complaints here thankfully!

What does a Customer Service Team Member do?

- Answer incoming phone calls and return voicemails
- Respond to email inquiries daily
- Oversee online bookings
- Collect payments over the phone and online
- Respond in real time to online chats




- Other tasks as needed

About Us

Laser City is our main business, with 4 locations in Alberta. As well as Laser Tag, we offer Mini Paintball (paintball for ages 8 to 12) and eSports. We host tons of birthday parties, youth groups, corporate events, and more. We also offer drop-in laser tag and day camps for kids.

We have core values that help define who we are and why we're here. They are:

- Safety Always
- The Fun Factor
- Innovation and Growth
- Give A Sh#t
- Business Hat

Specifics

Hours - 15-35 hours a week

Schedule - 1 evening a week, plus both Saturday and Sunday shifts

Location - South Edmonton, 5104 67 Ave

Anticipated Start Date - ASAP

Compensation: $16 - $21 based on experience - especially sales experience

Not to mention all the free laser tag you can play!

Who is the role NOT for?

- Anyone who is unreliable or not dependable. We’re a small organization, so when someone decides not to come to work on Sunday because they partied too hard on the Saturday, it really hurts everyone.

Job Types: Full-time, Part time, Permanent

Pay: $16.00-$21.00 per hour

Work Location: In person

📌 Customer Service and Sales Representative (Edmonton)
🏢 Laser City u002F FunEx
📍 Edmonton