A Canadian Federal government department requires a Business Analyst to facilitate the migration of legacy contact centres to a modern, cloud-based Contact Centre as a Service (CCaaS) platform.

This professional will act as a bridge between operational needs and technical architecture, leading requirements gathering, guiding solution design, and ensuring a successful migration strategy for 14 contact centres.

Advantages - Fully remote - Long term engagement - High Impact Scope - High Visibility Project Responsibilities Lead requirements gathering, validate operational processes, and support solution design across the 14 targeted contact centre migrations.

Define, track, and maintain business requirements, user stories, and acceptance criteria directly within Azure Dev

Ops (ADO).

Facilitate stakeholder workshops and support Agile delivery approaches, including sprint planning and backlog grooming.

Develop test scenarios, aid in User Acceptance Testing (UAT) materials, and analyze system defects and dependencies.

Transfer functional and technical knowledge to the project team and staff through ongoing training and written documentation.

Qualifications Mandatory English language proficiency (English Essential).

Active Reliability level security clearance.

Proven capability in tracking and managing project artifacts utilizing Azure Dev

Ops (ADO).

Experience working within Agile and iterative delivery frameworks.

Robust facilitation and documentation skills required to develop use cases, business rules, and comprehensive business readiness plans.

Summary This fully remote,



one-year contract empowers a Business Analyst to drive the modernization of federal contact centres by translating operational needs into cloud-based CCaaS solutions.

The role leverages Agile methodologies and Azure Dev

Ops to ensure a seamless technology transition for critical public-facing services Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

📌 Business Analyst - Level 3 (Gatineau)
🏢 randstad canada
📍 Gatineau