Carter GM Burnaby is looking for an experienced, customer-focused Service Advisor to join our busy Service Department. If you have dealership experience, excel at building customer relationships and thrive in a fast-paced automotive environment, we want to hear from you.

With more than 60 years in business, Carter GM has built its reputation on exceptional customer service, trusted relationships and the quality of its people.

We're looking for someone who shares those values and wants to build a rewarding, long-term career with our team. Have experience at a GM dealership? Even better! Ideally, you'll bring at least two years of Service Advisor experience at a GM dealership, along with familiarity with electric vehicles (EVs) and fleet maintenance. However, we also welcome applications from qualified Service Advisors with experience at other automotive dealerships.

As the primary point of contact between our customers and our Service Department, you'll play an essential role in delivering an exceptional ownership experience.

Your responsibilities will include:

- Welcoming customers and understanding their vehicle service and maintenance requirements.
- Preparing accurate repair orders and recommending appropriate maintenance and repairs.
- Explaining service recommendations, estimates and repair timelines clearly and professionally.
- Keeping customers informed throughout the service process.
- Coordinating with technicians, the Parts Department and other team members to ensure efficient workflow.
- Managing customer enquiries by telephone and email.
- Ensuring repair orders, documentation and invoicing are completed accurately and promptly.




- Building long-term customer relationships and maintaining strong Customer Satisfaction Index (CSI) results.
- Identifying appropriate maintenance and service opportunities that benefit customers while contributing to departmental performance.

Our ideal candidate will have:

- Previous automotive dealership experience as a Service Advisor or in a comparable service-facing position.
- At least two years of GM dealership Service Advisor experience preferred.
- Excellent communication, customer service and organizational skills.
- The ability to manage multiple repair orders and competing priorities in a busy environment.
- Strong attention to detail and confidence using dealership computer systems.
- A proactive, professional and team-oriented approach.
- A commitment to customer satisfaction, productivity and continuous improvement.

Your compensation package includes:

- $60,000–$100,000 in annual earning potential, including performance-based compensation.
- Performance bonuses based on customer satisfaction and hours sold per work order.
- Comprehensive extended health and dental benefits.
- Paid time off and on-site parking.

The automotive industry is evolving, and we're particularly interested in candidates who bring experience in:

- General Motors vehicles: Familiarity with GM service processes, maintenance schedules and dealership operations.
- Electric vehicles (EVs):



An understanding of EV servicing requirements and the evolving needs of electric vehicle owners.
- Fleet maintenance: Experience coordinating commercial vehicle servicing, prioritizing maintenance requirements and helping minimize fleet downtime.

Experience in these areas will help you stand out.

Why Join Carter GM Burnaby?

We believe our success comes from investing in great people and providing an workplace where they can perform, grow and succeed.

When you join Carter GM Burnaby, you'll benefit from:

- A well-established automotive business with more than 60 years of experience.
- Competitive earning potential tied to performance.
- A comprehensive employee benefits package.
- Opportunities to develop your expertise in GM vehicles, EVs and fleet servicing.
- A collaborative team environment that values professionalism and customer care.
- The opportunity to build lasting customer relationships and make a meaningful contribution to the business.

Ready to Take the Next Step?

If you're an experienced Service Advisor who knows how to build customer trust, manage a busy service lane and deliver results, we'd love to hear from you. Whether your experience comes from a GM dealership or another automotive brand, we're interested in hearing what you can bring to our team. Apply in confidence today with your resume and cover letter.

Carter GM Burnaby - Great people. Exceptional service. A career worth building!

Pay: $60,000.00-$100,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking

Experience:

- Service Advisor: 2 years (required)

Work Location: In person

📌 Service Advisor – GM Dealership Experience Preferred | $60K–$100K + Benefits (Burnaby)
🏢 Carter GM Burnaby
📍 Burnaby