Guest Experience & Floor Manager (Old Toronto)

Guest Experience & Floor Manager (Old Toronto)

05 Nov
|
Tulum Mexican Restaurant
|
Old Toronto

05 Nov

Tulum Mexican Restaurant

Old Toronto

we are looking for an outgoing, attentive, and sales-oriented hospitality professional to enhance our guests’ dining experience.

Your main focus will be to visit tables, connect with guests, ensure they are happy with their food and service, and recommend menu items that enhance their visit and increase sales.

Key Responsibilities

- Proactively visit tables and check on guest satisfaction throughout the evening.
- Build relationships with guests and create a welcoming atmosphere.
- Recommend cocktails, appetizers, desserts, and additional menu items through friendly, personalized suggestions.
- Identify and resolve guest concerns promptly and professionally.
- Coordinate with servers, bartenders, and the kitchen to ensure smooth service.
- Support the team during busy periods and follow up on guest requests.




- Encourage repeat visits by providing memorable, attentive service.

Qualifications

- Previous experience in a restaurant, bar, or hospitality setting.
- Solid communication skills and a confident, approachable personality.
- Experience with suggestive selling and customer service.
- Ability to handle guest concerns calmly and professionally.
- Comfortable taking initiative and working in a busy environment.
- Previous supervisory or floor management experience is an asset.

Work Location: In person
Hours: 5:00 PM–11:00 PM

Pay: $20.00-$25.00 per hour

Work Location: In person

📌 Guest Experience & Floor Manager (Old Toronto)
🏢 Tulum Mexican Restaurant
📍 Old Toronto

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