Providing exceptional customer support, the full-time Customer Care Veterinary Technician will respond to routine and complex inquiries regarding Zoetis products, ensuring compliance with regulatory standards while delivering a personalized customer experience remotely.
Key responsibilities Deliver superior first-line customer support through empathetic interactions and effective communication Document adverse events involving Zoetis products and comply with pharmacovigilance requirements Educate customers on Zoetis product offerings and collaborate with internal teams to achieve optimal outcomes Required qualifications 5 years of clinical experience as a veterinary technician or relevant customer-facing experience Veterinary Technician Credential (CVT, RVT, etc.) in valuable standing Proficiency in Microsoft Word, Excel, and Outlook Experience in conflict resolution or grief counseling Ability to communicate complex technical/medical terminology effectively