This position is responsible for providing customer service and operational support within the Import Department.

Key Responsibilities

- Respond to import customer inquiries by telephone and email, including vessel schedules, rail schedules, shipment tracking, arrival notices, freight releases, inland pickup numbers, and other shipment related requests.
- Handle customers’ ERS (Expedited Rail Service) requests.
- Verify Original Bills of Lading received and enter the system.
- Coordinate rail overweight shipments and issue overweight surcharge invoices.
- Coordinate hazardous shipments and submit DG permits to terminals.
- Coordinate customer’s email information for input to system for arrival notices.
- Coordinate on damaged containers with customers, terminals, and the Equipment team.
- Maintain and monitor the IMP group mailbox, ensuring customer inquiries and requests are reviewed and addressed in a timely manner.

Requirements





- Ability to multitask effectively in a fast-paced environment and meet deadlines.
- Strong customer service and communication skills.
- Ability to work independently as well as collaboratively in a team environment.
- Proficient computer skills, including Microsoft Word, Excel, and PowerPoint.
- Robust organizational skills and attention to detail.

Employment Details

Job Type: Temporary – Maternity and Parental Leave Coverage
Duration: Approximately 18 months
Expected Start Date: December 7, 2026
Expected End Date: July 7, 2028

Job Types: Full time, Temporary
Contract length: 18 months

Pay: From $42,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Experience:

- customer service: 1 year (required)

Work Location: In person

📌 IMPORT customer service (Temporary – Maternity and Parental Leave Coverage) (Vancouver)
🏢 Yang Ming Shipping (Canada
📍 Vancouver