Qualifications

Sapphire Medical Clinic is a new physician-founded primary care clinic. We are building a warm, modern and highly organized clinic where patients feel cared for, physicians can focus on medicine, and staff have the systems and support to do excellent work.

Position Summary
We are seeking a friendly, organized, and detail-oriented person with at least 2-3 years of experience ideally in a Family Practice setting, for the role of Senior Medical Office Assistant (MOA). Candidates with expertise in MSP/LFP Billing will be prioritized. The successful candidate will provide administrative and clerical support to physicians, healthcare professionals, and patients while helping ensure the clinic operates efficiently and provides excellent patient care.

Key Responsibilities

- Greet patients and provide professional, courteous service.
- Answer and direct phone calls, emails, and patient inquiries.
- Schedule, confirm, and manage patient appointments.
- Register patients and maintain accurate demographic and medical records.
- Handle medical records, scanning, faxing, filing, and data entry.
- Maintain patient confidentiality in accordance with applicable privacy legislation.
- Process referrals, requisitions, prescriptions, and other medical documentation.
- Coordinate specialist appointments, diagnostic testing, and follow-ups.
- Efficient and accurate EMR task management
- Set up/clean patient rooms
- Prepare patient for examination
- Measure and record health data and vital signs
- Set up for clinical procedures (Pap, Immunization, etc)




- Collect and prepare laboratory specimens
- Process payments, billing, and insurance-related documentation.
- Handle day to day LFP/MSP billing as well as billing reconciliations and rejections.
- Assist physicians and healthcare providers with administrative tasks.
- Maintain a clean, organized, and welcoming reception area.
- Communicate professionally with patients, healthcare providers, pharmacies, laboratories, and other external organizations.
- Perform other administrative duties as required

Qualifications

- 3+ years of experience in a family practice setting or similar outpatient environment is preferred
- Strong electronic medical record (EMR) skills. Clinic uses Arya EHR
- Technological skills like Microsoft office, Google workspace, proficient computer skills and ability to troubleshoot minor IT problems is a strong asset
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Ability to multitask and work effectively in a busy clinical environment
- Professional, compassionate, and patient-focused approach
- Ability to maintain strict confidentiality
- Able to work independently and as a robust team member

Pay: $24.00-$28.00 per hour

Expected hours: No more than 40.0 per week

Ability to commute/relocate:

- Vancouver, BC V6E 1T7: reliably commute or plan to relocate before starting work (required)

Experience:

- MOA: 2 years (required)

Language:

- English (required)

Work Location: In person

📌 Senior Medical Office Assistant (Vancouver)
🏢 Sapphire Medical Clinic
📍 Vancouver