About EpicOne

EpicOne is a growth agency in Mississauga. We make short-form video, build websites, run SEO, AEO and paid ads for businesses across Toronto, Oakville and Muskoka. Our clients are trades, food and beverage, and local service businesses that are really good at what they do. We're growing fast and need someone to own the client experience from the day they sign.

The role

Part time to start (about 20 hrs/week), with a path to full time. Hybrid, Mississauga.

You're the client's go-to person once the deal is closed. You onboard them, run their month, keep our creative team on schedule, and make sure every video, web update and ad campaign goes out on time and on brand. Our founder handles sales and strategy. You make sure we deliver on it.

What you'll do

Onboarding

- Send welcome emails, deposit invoices and contracts once a client signs
- Run onboarding: collect logins (website, Google Business Profile, Meta, Google Ads), brand assets, logos, fonts and brand guidelines
- Set up each client in HubSpot and in our shared folders
- Book and attend the kickoff call

Managing the work, by service

- Video production: build monthly content calendars, write shot lists from our creative direction, book shoot days with clients and videographers
- Social media management: schedule and post content, track what's live, flag comments or DMs that need a reply
- Website, SEO and AEO: track task lists with our web developer and confirm work is done before reporting it
- Google Ads and Meta Ads: coordinate with our media buyer on creative, budgets and approvals

Footage and editing

- Upload and organize footage after every shoot and hand it to editors with clear notes
- Review every cut before the client sees it: hook in the first 2 seconds,



captions spelled right, audio clean, logo and brand colours correct
- Send cuts to clients, collect revisions in one clear list, and get final approval

Client communication and scheduling

- Be the day-to-day contact for 6 to 10 clients by email, text and phone
- Keep a shared shoot and delivery schedule for every client, and keep it current
- Send a monthly results report (views, reach, leads, rankings, ad results)
- Send invoices, follow up on late payments
- Flag renewals 3 to 4 weeks early and book the review call

What you need to know how to do

- 2+ years as an account manager, project coordinator or producer at an agency, production company or similar
- Run 6+ client accounts at once without dropping anything
- Use a CRM daily (we use HubSpot) and live in Google Workspace (Drive, Sheets, Calendar, Gmail)
- Schedule social posts in Meta Business Suite or a similar tool
- Know how a short-form video gets made: shoot, edit, revisions, posting
- Spot what makes a reel good or weak, and give editors clear, specific notes
- Understand the basics of websites, SEO, AEO and paid ads well enough to track the work and explain it to a client in plain words
- Write warm, explicit, professional emails and texts

Nice to have

- Experience with Frame.io or a similar video review tool
- Experience with GoHighLevel, Google Analytics or ad reporting
- Background in trades, hospitality or food and beverage
- A car and a G licence, for the odd shoot day

How to apply

Send your resume and a few lines on how you'd handle this: a client texts you at 7 pm upset that their video is late and the editor is out sick.

Pay: $20.00-$30.00 per hour

Expected hours: 20.0 per week

Work Location: Hybrid remote in Mississauga, ON

📌 Account Manager / Production Coordinator (Mississauga)
🏢 Epic Media Productions
📍 Mississauga