The Repair Planner at CARSTAR Halifax Group is a key contributor in our commitment to delivering exceptional customer service. In this role, you will be responsible for efficiently managing estimate processes through various channels such as phone, email and in-person interactions. Your duties include writing on-site and photo-based estimates, disassembling vehicles, logging damage information, moving vehicles, capturing images that adequately note damage, collaborating with insurance vendors and third-party customers, and guiding individuals through the standard estimate process.
As an integral part of our team, you will handle data entry for estimates, review new assignments, add supplements to existing estimates, contribute to the maintaining of our in-house management systems and your email inbox. Proficiency in Excel, Body Shop Connect, Qapter, Mitchell and Progi is essential for success in this role. In addition to technical responsibilities, you will need to ensure you are organized, able to manage your time effectively and efficiently and possess a customer-centric mindset and deliver outstanding customer service as this role is the welcoming face of our company.
KEY RESPONSIBILITIES
Estimate Management – Efficiently write in-person (physical) and PBE (photo based estimates), ensuring accuracy and completeness in documenting vehicle damage and eloquently build a case with image desk
Collision Knowledge & Customer Service – Assist customers in reviewing and understanding their estimates/ repair worksheet and answer general collision inquiries.
Cross-Team Collaboration – Collaborate with Team Leads and CSR’s to provide comprehensive solutions for clients. Communicating customer feedback to relevant departments. Work closely with insurance partners and customers to facilitate smooth and clear communication throughout the estimation process
Conflict Resolution – Investigate and resolve customer issues, escalating to the appropriate department or lead when necessary.
Feedback and Reporting – Gather information from production staff, team lead and parts to provide insurance partners with accurate and up to date information through various portals (ARMS, Mitchell & Qapter).
QUALIFICATIONS
· High school diploma or equivalent
· 2 years minimum Automotive related Experience (preferably autobody)
· Strong verbal and written communication skills
· Proficient in using CRM software and other relevant tools
· Excellent problem-solving abilities and attention to detail
· Ability to remain calm and professional in high pressure situations
KEY ATTRIBUTES
· Empathetic and patient demeanor
· Team Player with excellent interpersonal skills
· Ability to adapt to change and learn quickly
· Strong organizational skills and ability to multi-task
· Goal oriented and customer-focused mindset
Job Type: Full-time
Pay: $45,000.00-$65,000.00 per year
Perks:
- Dental care
- Extended health care
- Life insurance
- Vision care