Are you ready to make a significant impact on the digital experiences of millions of users worldwide? Join our team as a Product Design Lead, where you will help shape intuitive, accessible experiences across web and mobile platforms and lead complex design initiatives from early discovery through delivery.

In this role, you will collaborate with a multidisciplinary team of Accessibility Specialists, Service Designers, Experience Strategists, Content Designers, Researchers, Product Managers, and Engineers.

Together, you will solve complex challenges, connect customer needs with business goals, and create experiences that improve our digital products and services.

We are looking for a transformative designer who combines robust product thinking and craft with practical leadership.

You will join a collaborative and inclusive team that values curiosity, thoughtful critique, and continuous learning.

Beyond delivering great design work, you'll provide leadership across complex initiatives by setting experience direction, mentoring designers, and helping teams solve challenging problems together. **Position Responsibilities:** **Digital Product Design:** Lead the end-to-end design of complex web applications and responsive experiences across desktop, tablet, and mobile. **Experience Strategy & Outcomes:** Translate customer needs, business goals, and research insights into clear experience strategies, design priorities, and measurable outcomes that influence product roadmaps and business results. **AI-Enabled Design Practice:** Explore and apply emerging tools, including AI-assisted design workflows, to accelerate discovery, concept development, prototyping, and team effectiveness while maintaining strong design judgment and human-centered decision-making. **Research & Validation:** Partner with Research Leads to ensure customer insights inform design decisions, validate solutions, evaluate opportunities, and shape experience direction throughout the product lifecycle. **Cross-Functional Leadership:** Partner closely with product managers, engineers, researchers, content designers, accessibility specialists, and other collaborators to shape product roadmaps, align priorities, and drive successful outcomes. **Design Excellence:** Deliver high-quality design artifacts, champion accessibility, contribute to design systems, and coach others to elevate the quality and consistency of product experiences. **Design Leadership:** Facilitate critique, provide constructive feedback, mentor designers, and help grow product design practices across the organization. **Delivery Partnership:** Work closely with engineering through implementation to maintain the quality, accessibility, and intent of the experience. **Required Qualifications:** 8+ years of product design experience, including experience leading complex digital initiatives. A strong portfolio that shows how you frame problems, explore and evaluate options, apply product thinking and design craft, collaborate with others, and measure the outcomes of work you have launched. A degree in design, visual communication, human-computer interaction, or a related field, or equivalent practical experience.

Deep knowledge of human-centered design, interaction design, information architecture,



visual design, prototyping, usability, and accessibility principles.

Experience working through the full digital product development lifecycle, from discovery and concept development through delivery and iteration.

Proficiency with Figma and contemporary product design and collaboration tools.

Experience partnering with product management, engineering, research, content, and other disciplines in a complex, cross-functional environment.

Strong critical thinking, communication, storytelling, and facilitation skills, with the ability to articulate design decisions to designers and non-designers.

Strong understanding of user experience (UX) principles.

Familiarity with web standards (W3C and Section 508) and front-end development standard methodologies (HTML, CSS, Java

Script) is an asset. **Preferred Qualifications:** Demonstrated experience in leading and mentoring for design projects and teams, including collaboration with cross-functional teams like engineering and product management.

Knowledge of WCAG and AODA, with experience designing accessible digital products.

Experience working with and contributing to a mature design system.

Experience using customer insights and product data to inform decisions and evaluate outcomes.

Familiarity with agile and iterative approaches that bring digital customer experiences to market quickly and validate them continuously.

Familiarity with technical constraints and considerations across responsive web, iOS, and Android experiences.

Proven history of delivering successful digital products and services.

Experience using AI-assisted design tools to explore early concepts, generate preliminary design directions, or accelerate prototyping is an asset. **_When you join our team:_** As part of our global team, we'll support you in shaping the future you want to see.

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. #LI-Hybrid The role being advertised is an existing vacancy. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento,



el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] . **Referenced Salary Location** Toronto, Ontario **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $92,900.00 CAD - $142,900.00 CAD Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [email protected] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Product Design Lead (Waterloo)
🏢 Manulife
📍 Waterloo