Kano Health and Wellness, powered by SafeHouse, is a multidisciplinary healthcare clinic supporting Canadian Armed Forces members, Veterans, RCMP members, and their families. Our team works collaboratively to provide accessible, compassionate, and client-focused care.

We are seeking an organized, professional, and personable Medical Office Assistant to support our clients, clinicians, and daily clinic operations.

Position Summary

The Medical Office Assistant is a primary point of contact for clients and plays an important role in keeping clinic operations running smoothly. The position includes front-desk support, appointment coordination, client communication, record management, billing administration, and support of clinical workflows.

Key Responsibilities

- Welcome clients and families and provide professional, compassionate front-desk support.
- Manage clinic phone calls, email, and other communication channels.
- Schedule and coordinate appointments across multiple practitioners using Jane and other electronic medical record systems.
- Manage appointment changes, cancellations, waitlists, and client follow-up.
- Complete client registration and intake administration, including confirming information and required documentation.
- Complete Medavie Blue Cross pre-authorizations and related billing administration.
- Maintain accurate and current electronic client records.
- Prepare, organize, scan, and securely transmit clinical and administrative documentation.
- Coordinate communication between clients, clinicians, Veteran Advocates, Veterans Affairs Canada, and other external organizations.
- Monitor administrative tasks and ensure appropriate follow-up with clients and practitioners.
- Keep practitioners informed of client arrivals and significant scheduling changes.




- Support examination and consultation rooms by helping keep clinic spaces organized, stocked, and ready for use.
- Assist with day-to-day clinic operations and administrative projects.
- Maintain confidentiality and protect client information in accordance with Alberta privacy legislation and clinic policies.

Qualifications

- 1–3 years of administrative or customer service experience; healthcare or clinical experience is preferred.
- Strong organizational, time-management, and multitasking skills.
- Excellent written and verbal communication.
- Professional, compassionate, and client-focused approach.
- Ability to work effectively with Veterans and their families, including using a respectful and trauma-informed approach.
- High level of discretion and attention to detail when handling confidential health information.
- Experience with electronic medical record systems such as Jane or TELUS CHR is an asset.
- Proficiency with Microsoft Office and standard office software.
- Ability to work independently while contributing effectively to a multidisciplinary team.

Experience with Medavie Blue Cross, Veterans Affairs Canada, healthcare billing, or multidisciplinary healthcare environments is considered an asset.

What We Offer

- Adaptable scheduling.
- Casual dress.
- On-site parking.
- Supportive multidisciplinary team environment.
- Meaningful work supporting Veterans, CAF and RCMP members, and their families.
- Opportunities for training and professional development.
- Opportunity to contribute to improving clinic processes and access to care.

To Apply

Please submit your resume outlining your relevant administrative, customer service, or healthcare experience. Only applicants selected for an interview will be contacted.

Pay: From $21.00 per hour

Expected hours: 24.0 per week

Benefits:

- Flexible schedule
- On-site parking

Work Location: In person

📌 Medical Office Assistant (St. Albert)
🏢 SafeHouse Science
📍 St. Albert