Purchasing & Customer Support Specialist

- Location: Mississauga, ON

- Work Arrangement: Hybrid — 1 day per week remote after training; remaining days onsite

- Employment Type: Full-Time

- Salary: Up to $65,000 annually DOE

- Language Requirement: Fluency in — English/French written and spoken, is mandatory.

The Opportunity

Bring your procurement expertise and customer service skills to a role where you can make an impact across purchasing, order management, logistics, and inventory coordination. We are seeking an organized, detail-oriented bilingual professional who enjoys solving problems, building relationships, and keeping operations running smoothly in a fast-paced manufacturing or technical environment.

Key Responsibilities

- Manage the procurement cycle, from purchase order creation through final delivery.

- Coordinate with suppliers, internal teams, and logistics partners to support timely purchasing and material flow.

- Review vendor invoices and resolve pricing, delivery, and documentation discrepancies.

- Address supplier issues and escalate concerns as needed.

- Monitor slow-moving and obsolete inventory with internal departments.

- Maintain accurate material master data in the ERP system.

- Provide professional customer support by phone and email in English and French.

- Prepare sales and service quotations and maintain accurate customer records in ERP and CRM systems.

- Manage the complete customer order cycle, including order entry, confirmations, shipping, invoicing, returns, and credits.

- Coordinate shipments with warehouse and logistics teams.

- Partner with Sales, Marketing, and Finance to resolve customer inquiries, billing concerns,



and payment issues.

- Support global procurement initiatives, process improvements, training, and procedural updates.

- Participate in occasional international travel for training or business meetings.

Must-Have Qualifications

- Fluent in English and French, with strong written and verbal communication skills in both languages.

- At least 5 years of relevant experience in procurement, order processing, customer support, supply chain operations, or a related field.

- Experience managing procurement and customer orders through an ERP system.

- Proficiency in Microsoft Excel, Word, and Outlook, along with CRM experience.

- Strong customer service, problem-solving, organizational, and time-management skills.

- Exceptional attention to detail and the ability to manage competing priorities.

- Ability to work independently and collaborate across departments.

- Post-secondary diploma or an equivalent combination of education and relevant experience.

- Ability to work onsite in Mississauga according to the hybrid schedule.

Preferred Qualifications

- Experience in an engineering, manufacturing, or technical workplace.

- Knowledge of logistics, inventory management, and international shipping.

- Experience working with global suppliers and cross-functional teams.

- Familiarity with continuous improvement and process documentation.

Ready to bring your bilingual communication skills and procurement experience to a collaborative team? Apply today.

Cala Sourcing Solutions LLC uses Workwolf's AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.

📌 Purchasing & Client Support Specialist (Mississauga)
🏢 CareerBeacon
📍 Mississauga