At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures,

we offer
flexibility, growth opportunities, and meaningful work. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare
- so it doesn't just survive, it thrives. Travel to Office expectations For Remote Roles If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. As part of the Qualified Services, Practice Delivery team, the Software Implementation Consultant,



Financial will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers' desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to 30% on site travel to customer sites and regional meetings. The Software Implementation Consultant will report to the Sr Manager, Professional Services. Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success Translate technical requirements and execute system configuration setup (more complex than entry) Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer's business and daily workflows Partner with internal stakeholders, including project managers and training specialists,



to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance. When needed, travel to customer on-site locations to lead and direct meetings and presentations Post-secondary education in accounting or technology preferred Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI Passion for delivering an exceptional customer experience Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes Multi-resource project team experience balancing milestones and objectives efficiently and on time Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met The ability to quickly learn new concepts and technologies and convert them into customer solution value Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights The US base salary range for this position is $75,000
- $90,000 with fulltime benefits Remote #Retirement Plan Matching Flexible Paid Time Off Employee Assistance Program Allyship and Inclusion Communities It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion

📌 Software Implementation Consultant (Winnipeg)
🏢 PointClickCare
📍 Winnipeg