PSW Program Scheduler

Temporary Full-Time 3-Months

Join Us in Supporting People, Strengthening Community

At Community Care Durham (CCD), coordinated networks of volunteers and inter-professional staff, working out of integrated community hubs and other locations, strive to enrich the well-being and quality of life for people wherever they choose to call home. As the largest community support services agency in Durham Region, CCD collaborates with its partners and the broader community to address community issues and support local citizens to achieve their goals to live independently.

Why Join CCD?

At CCD we offer purposeful work, as every role contributes to supporting people and strengthening communities in a supportive setting where compassion drives everything we do.

Reporting to the Manager, Client Contact Centre, the PSW Program Scheduler supports the day-to-day provision of services; vacations, gaps, additional hours of service and sick calls; coordinates the provision of In-Home Support and participates as an effective member of the Community Care team.

Responsibilities include but not limited to:

Scheduling Coordination

- Oversees shift cancellations and address last minute scheduling changes by reassigning vacant visits;
- Schedules PSWs and Homemakers to vacant client visits for the continuity of client care;
- Completes visit confirmation calls with clients;
- Confirms scheduled visits with PSWs and Homemakers and notifies them of any last-minute changes to their schedules;
- Reviews care plans with PSWs to complete client visits in accordance with their care requirements;
- Monitors PSW and Homemaker hours so staff are scheduled according to their contracted hours;
- Requests supervisor for overtime in exceptional circumstances when additional coverage is required;




- Responds to day-to-day inquiries from PSWs and Homemakers;
- Communicates schedule updates, client information, and service changes to staff in a timely manner;

Client Services and Coordination

- Receives and processes referrals and schedules the initial client visit;
- Follows up on “Not Seen / Not Found” clients by confirming their whereabouts and initiating the wellness check process when required;
- Supports PSWs and Homemakers and submitting incident reports with proper documentation;
- Communicates with internal departments to coordinate client care and service delivery;
- Handles sensitive phone calls with clients and staff, de-escalating concerns and escalating issues to the appropriate supervisor when necessary;

Documentation and Administrative Support

- Documents all calls and interactions in the scheduling software to track attendance patterns, client health status updates, and operational issues;
- Completes book-off forms to track staffing levels and statutory holiday hours for submission to payroll;
- Maintains accurate records related to staffing schedules, client visits, and service delivery.

Qualifications required:

- Post secondary education in Social Service Work, including Office Administration or Medical Administration, or a combination of education and experience is required
- One (1) year of scheduling experience in a health care setting required
- Strong interpersonal,



communication and organizational skills
- Proficient in Microsoft Office software (Word, Outlook, Excel, Teams, etc.)
- Experience using a Customer Relationship Management (CRM) system is an asset
- Ability to work in a fast-paced environment
- Strong interpersonal, communication and organizational skills
- Good working knowledge of the principles of community support services including community, mental health and gerontology, volunteer management
- Sensitivity to the needs of the vulnerable population with disabilities, including challenges in cognition
- Clear Sector Police Check completed within the past 6-months
- Must work in a protected manner and promote the health and safety of all staff, volunteers, clients and the community as outlined within CCD policies

Compensation: Hourly base rate of $22.00; with an additional 5% in lieu of benefits, and 6% vacation pay

Work Location: Pickering, ON – Hybrid work schedule.

*Subject to change, CCD staff may be required to work anywhere throughout the Durham Region

Hours of Work: 3:00pm – 11:00pm, Monday to Friday. This is a temporary full-time position for 3-months.

*Subject to change

Vacancy Status: This posting is for an existing vacancy

Please apply in writing referencing posting #2026-64 outlining qualifications and experience by 4:00pm on

Wednesday November 11th, 2026, to

Human Capital, Community Care Durham email: [email protected]

Pay: $22.03 per hour

Expected hours: 35.0 per week

Benefits:

- Casual dress
- Company events
- Employee assistance program
- On-site parking

Application question(s):

- Are you available to work 3:00pm - 11:00pm Monday to Friday?

Work Location: Hybrid remote in Pickering, ON

📌 PSW Program Scheduler (Pickering)
🏢 Community Care Durham
📍 Pickering