JOB PURPOSE

The Order Desk/Data Entry/Customer Service role is a hands-on, detail-oriented role responsible for accurate sales order entry, clear customer communication, and precise coordination between the order desk, production floor, and shipping team. This position operates in a fast-paced food manufacturing environment where accuracy, timeliness, and process discipline are critical.

DUTIES & RESPONSIBILITIES

Customer Communication

- Serve as a primary contact for customers regarding orders, confirmations, changes, and delivery details
- Communicate clearly and professionally by email and phone in a time-sensitive setting
- Escalate order issues or exceptions promptly and accurately to appropriate internal teams

Sales Order Data Entry & Accuracy

- Accurately enter customer sales orders into the ERP system based on purchase orders and customer requirements
- Validate all order details including item numbers, quantities, pack sizes, pricing, ship dates, and customer instructions
- Make timely and accurate updates for order changes, cancellations, or corrections
- Maintain a high level of attention to detail, recognizing that order accuracy directly impacts production and customer satisfaction

Production & Internal Coordination

- Prepare and communicate clear, accurate order information to the production and planning teams
- Flag priority orders, special handling instructions, and customer-specific requirements
- Support smooth handoff between the order desk and production floor to minimize errors and rework

Shipping & Documentation





- Prepare shipping documentation such as packing slips, bills of lading, and customer-specific paperwork
- Ensure shipping details align with customer routing guides and internal logistics requirements
- Coordinate with warehouse and logistics teams to support on-time, accurate shipments

Systems & Reporting

- Use Excel to support order tracking, reconciliations, and basic reporting
- Maintain clean, accurate data in the ERP system at all times
- Follow established SOPs and data entry standards consistently

QUALIFICATIONS

Education, qualifications, special training & experience required:

- 2+ years of experience in a Order Desk/Data Entry/Customer Service or other office coordination role. Within a manufacturing environment would be an asset.
- ERP-based data entry experience is mandatory (manufacturing or food industry ERP strongly preferred). Experience using Microsoft Dynamics 365 Business Central (asset, not required)

Other knowledge & skills:

- Strong working knowledge of Microsoft Excel (filters, sorting, basic formulas)
- Demonstrated ability to work accurately in a high‑volume, fast‑paced setting
- Excellent attention to detail and data accuracy
- Strong written and verbal communication skills

Pay: $19.00-$22.00 per hour

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Application question(s):

- ERP-based data entry experience

Experience:

- Order Desk/Data Entry/Customer Service or other office: 2 years (required)

Work Location: In person

📌 Order Desk/Data Entry/Customer Service (Toronto)
🏢 Prep Culinary
📍 Toronto