Inside Sales Representative

MintHome Cleaning Service

Job Overview

MintHome is looking for a proactive, customer-focused Inside Sales Representative to help grow our residential and commercial cleaning business. You’ll connect with prospective and existing customers, understand their needs, recommend suitable services, and turn inquiries into bookings and long-term relationships.

This role is ideal for someone who enjoys sales, takes ownership of follow-ups, and is comfortable working toward explicit performance goals. Experience in marketing operations, B2B sales, or managing Meta and Google advertising campaigns is a strong asset.

Responsibilities

- Respond to customer inquiries by phone, email, text, and social media, providing timely and professional support.
- Identify customer needs, explain service options, prepare quotes, and convert inquiries into confirmed bookings.
- Proactively follow up with leads, previous customers, and inactive accounts to generate new and repeat business.
- Develop B2B opportunities through targeted outreach to offices, property managers, real estate agents, and other potential partners.
- Use consultative sales and negotiation skills to address objections, communicate value, and close sales.
- Maintain accurate customer records, sales activities, and follow-up tasks in our CRM system.
- Coordinate with the operations team to ensure a smooth handover from booking to service delivery.
- Work toward agreed targets for response time, conversion rate, bookings, and revenue.




- Collaborate with marketing to share customer feedback and improve lead quality, promotions, and sales messaging.

Requirements

- Strong spoken and written English, with clear and professional communication skills.
- Previous experience in sales, customer service, telemarketing, or a similar customer-facing role.
- Confidence handling inbound inquiries and making outbound sales calls.
- Strong follow-up, organization, and time-management skills.
- Ability to understand customer needs, handle objections, and ask for the sale.
- Comfort using CRM systems and digital communication tools.
- A proactive, accountable approach and the ability to work independently and collaboratively.

Preferred Qualifications — Strong Assets

- B2B sales or business development experience, particularly in commercial cleaning, property services, real estate, or other service industries.
- Marketing operations experience, including campaign coordination, lead management, promotional planning, and performance reporting.
- Hands-on Meta Ads experience, including Facebook and Instagram campaign setup, audience targeting, creative testing, and optimization.
- Hands-on Google Ads experience, including Search campaigns, keyword research, conversion tracking, and campaign optimization.
- Familiarity with SEO, Google Business Profile, local marketing, or customer retention campaigns.
- Experience reviewing sales and marketing metrics, such as cost per lead, conversion rate, and customer acquisition cost.

Pay: $38,400.00-$72,000.00 per year

Benefits:

- On-site parking

Work Location: In person

📌 Inside Sales Representative (Toronto)
🏢 MINT Cleaning Service GTA
📍 Toronto