Role Overview

At Lift Clinic, we lift people as a team so they can step toward success by their own definition. We are actively expanding the Strength & Conditioning (S&C;) and Athlete Development wing of our business, and we are looking for a proactive Assistant Clinic Manager to help lead that charge.

In this role, you will serve as the anchor of our front-of-house operations while actively building the bridge between our clinical services (Physiotherapy, Chiropractic, Registered Massage Therapy) and our Strength & Conditioning programs. You will play a central role in educating clients on the value of long-term physical development, assisting with marketing and community outreach, and driving the logistics to launch and sustain 2 to 3 afterhours S&C; workshops per week. If you love the intersection of rehabilitation, athletic performance, and business growth, this role offers direct impact and career advancement.

Key Responsibilities1. S&C; Initiative & Workshop Coordination

- Workshop Execution: Organize, schedule, and oversee logistics for 2–3 weekly afterhours S&C; and athlete development workshops, ensuring smooth room setup, attendee check-in, and coach support.
- Clinical-to-Performance Bridge: Educate and guide patients transitioning out of acute clinical care (Physio, Chiro, RMT) toward active rehabilitation, strength training, and athletic performance pathways.
- Advocacy & Education: Serve as an in-house advocate for athlete development, helping clients understand the role of progressive strength training in injury prevention and performance.
- Attendance & Retention: Monitor registration numbers, run proactive attendee outreach, and follow up with workshop participants to convert them into ongoing S&C; training programs.

2. Marketing, Outreach & Growth Support

- Targeted Campaigns: Partner with leadership to plan and execute marketing campaigns via MailChimp, social media, and digital channels to fill workshops and drive awareness for S&C; offerings.
- Content & Storytelling: Assist in creating engaging social media content, newsletters, and blog posts highlighting athlete transformations, clinician-coach collaborations, and training tips.
- Community Engagement: Connect with local sports clubs, running groups,



youth athletic associations, and fitness communities to build strategic local referral partnerships.
- Review & Reputation Growth: Drive Google Review collection and highlight success stories that showcase both our clinical excellence and strength coaching.

3. Front-of-House & Client Experience

- Patient Hospitality: Deliver welcoming, attentive customer service that sets a warm, encouraging tone for both clinical patients and athletes.
- Scheduling & Systems: Manage daily scheduling, check-ins, and payments using JaneApp across all clinical and coaching disciplines.
- Client Communications: Handle phone calls via Talkroute, respond to general email inquiries, and execute follow-up workflows for client retention and win-backs.
- Facility Presentation: Ensure the reception area, treatment spaces, and gym floor remain clean, organized, and aligned with brand standards.

4. Operational & Managerial Support

- Team Coordination: Assist the Clinic Manager in organizing front-desk shift coverage for the Client Experience Coordinator (CEC) team.
- Billing Oversight: Help audit billing accuracy, assist with third-party billing (e.g., ICBC, Pacific Blue Cross, Green Shield), and support accounts receivable across 10–15 clinicians.
- Operational Metrics: Track booking conversions, call answer rates, workshop capacity metrics, and client feedback scorecards alongside the management team.
- Inventory & Supplies: Monitor and restock clinical, front-desk, and gym facility supplies.

What We Are Looking For

- Education: University-level education; Bachelor’s degree or higher preferred (Kinesiology, Human Kinetics, Sports Management, Business, or a related field is a strong asset).
- Relevant Experience: 2+ years in customer service, hospitality, health clinic administration, or the fitness/athletic development industry.
- Performance Mindset:



Demonstrated passion for strength and conditioning, youth/adult athletic development, and bridging clinical rehab to active training.
- Event & Workshop Savvy: Strong organizational capability to coordinate afterhours workshops, manage attendance rosters, and handle event logistics.
- Marketing & Tech Fluency:
- Proficiency in JaneApp (or comparable clinic/fitness scheduling software) is strongly preferred.
- Familiarity with Canva, MailChimp, WordPress, and social media platforms.
- Strong working knowledge of Google Workspace (Docs, Sheets, Gmail, Calendar).
- Leadership & Organization: Excellent multitasking skills, proactive problem-solving abilities, and prior experience leading or mentoring peers an asset.

Why Join Us?

- Grow With Us: We are expanding, opportunities exist for this role to scale into higher operational leadership as our clinic footprint grows.
- Continuous Development: Receive ongoing training in leadership, marketing, operational systems, and AI-driven clinic workflows.
- A Collaborative Setting: Work alongside a team of physiotherapists, chiropractors, RMTs, and strength coaches dedicated to redefining healthcare and human performance.

How to Apply

Applicants are reviewed on a rolling basis:

- Submit your resume and a tailored cover letter explaining your passion for bridging clinical care with Strength & Conditioning.
- Shortlisted applicants will be invited to a 15-minute introductory phone screening.
- Approved candidates will complete a brief pre-screening questionnaire.
- Finalists will participate in an in-person interview, clinic tour, and meet-and-greet with our team.

We thank all candidates for their time and interest in joining Lift Clinic. Please note that only those selected for the shortlist will be contacted.

Pay: $25.00-$27.00 per hour

Expected hours: 37.5 per week

Benefits:

- Casual dress
- Extended health care
- On-site gym

Application question(s):

- Do you have experience working in the strength and conditioning/athlete development field?

Education:

- Bachelor's Degree (preferred)

Experience:

- customer service in hospitality/health/sport industry: 2 years (preferred)

Work Location: In person

📌 Assistant Clinic Manager (Client Experience + Athlete Development) (Knight)
🏢 Lift Performance and Rehabilitation Clinic
📍 Knight