Customer Supply Chain Analyst Techtronic Industries Inc. | Milwaukee® Full-Time | Permanent | 3381 Steeles Ave E, North York, ON | P1 With iconic brands like Milwaukee® we're not just about delivering outstanding performance but also about creating exceptional development for our people. If you're passionate about building your career in a dynamic, fast-paced environment, we want to hear from you At TTI, culture drives performance, and it's at the heart of everything we do. We reward creative thinking and encourage your self development. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. The Customer Supply Chain Analyst is responsible for executing the end-to-end customer order fulfillment process to ensure exceptional service levels and on-time delivery. This role partners closely with Sales, Demand Planning, Distribution, and Customer Experience to proactively resolve order and inventory challenges, support fill rate objectives, and ensure compliance with customer requirements. The successful candidate will monitor and manage customer orders, investigate and resolve fulfillment issues, coordinate inventory availability, and collaborate with internal and external stakeholders to minimize service disruptions. They will also analyze service performance, identify process improvement opportunities, and provide timely reporting and insights to drive operational excellence. This role requires robust analytical and problem-solving skills, effective cross-functional communication, and a customer-first mindset to deliver reliable, efficient, and compliant order fulfillment while contributing to continuous improvement across the supply chain.



Investigate and resolve order exceptions to minimize service disruptions and ensure timely customer fulfillment. Partner with Sales, Demand Planning, Distribution, and Customer Service to resolve inventory constraints, prioritize orders, and ensure on-time fulfillment. Collaborate with IPR and Purchasing teams to support fill rate objectives by proactively identifying supply risks and aligning replenishment priorities. Monitor and release customer orders in accordance with established timelines and compliance requirements to ensure accurate and timely order processing. Support Demand Planning initiatives by coordinating with Purchasing to improve product availability, meet fill-rate targets, and align order expectations. Identify and implement process improvement opportunities that enhance operational efficiency, customer service, and key supply chain performance metrics. Monitor order and inventory performance metrics, escalating risks and recommending corrective actions to support service level objectives. Support new product launches, promotions, and seasonal demand events by coordinating order execution and identifying potential supply risks. Prepare regular reports on customer service performance, order status, and fulfillment risks for internal stakeholders.



Build collaborative relationships with internal stakeholders and customers to resolve fulfillment challenges and deliver a high level of customer service. Bachelor's degree in Supply Chain, Business, Economics, Statistics, or related field. ~3+ years of experience in supply chain, forecasting, or related roles. ~ Strong analytical skills and proficiency in Excel ~ Experience with Oracle and Power BI is an asset ~ 100% employer-paid health and dental coverage
- for you and your family ~ Competitive base salary with an above-market annual bonus
- $60,000
- $70,000 ~ 500 in flexible wellness credits
- choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA) ~ Generous paid time off, including vacation, personal days, and volunteer time ~ Access to virtual healthcare services
- anytime, anywhere ~ Diversity, equity, and inclusion are at the core of our values at TTI. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI actively promotes a strong corporate culture of respect and ethical integrity. Values are the resources we draw on when asked to make decisions.

📌 Customer Supply Chain Analyst (Toronto)
🏢 Techtronic Industries Canada
📍 Toronto