Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: You will join the Global Operations Training team. We support frontline teams and prepare them to best serve our customers. We are a global team with expertise in training design, development, delivery, and organizational development. Our mission is to empower everyone to deliver exemplary service through continuous and impactful learning. We work closely with Delivery and Optimization, Change Management, Service Enablement, Process Improvement, Quality, Analytics, Policy, and many other teams As a Training Coordinator, you will play a vital role in supporting our tactical training operations, with a primary focus on vendors and region-specific markets. You will work closely with the Training Partner Managers, acting as an internal Airbnb point of contact for our growing network of partner trainers, supporting them with questions and concerns, channeling feedback to the appropriate teams within Airbnb and supporting the execution of a wide array of training operations exercises. To be successful in this role, you must have the ability to interact with staff (at all levels) in a fast-paced environment, demonstrate excellent organization and attention to detail, and remain flexible, proactive, resourceful and efficient. Day-to-day activities may include collection, organizing, scheduling, monitoring and distributing information across our internal and external global CS network. Act as an internal Airbnb POC, supporting vendors and channeling questions and feedback to appropriate teams within Airbnb, including Service Delivery Partner Optimization, Workforce Management, Knowledge Management and Quality.



Coordinate the logistics of internal new hire training by working closely with Talent, Recruiting and the Learning Facilitation Team Manager. Ensure training performance documentation is accessible, completed correctly and in full, and conduct regular audits to ensure required maintenance is addressed in a timely manner. Support with troubleshooting technical issues and driving completion of critical projects. Experience working with training operations and third-party vendors. Preferred knowledge of Tableau, SQL and other Airbnb databases, including creating queries and manipulating large data sets Preferred familiarity with Absorb (LMS) and Orchestra (TMS). Strong communication and interpersonal skills, with a proven track record of the ability to work across departments and levels. Willingness to travel, if necessary (up to 25%). This position is Canada
- Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Our Commitment To Inclusion & Belonging: We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.
Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. This role may also be eligible for bonus, equity, advantages, and Employee Travel Credits. Canada Annual Pay Range$67,000—$79,000 CAD

📌 Training Coordinator (Moncton)
🏢 Human Resources Exam SHRM
📍 Moncton