Job Summary:
We are currently seeking a friendly, organized, and enthusiastic Front Desk Clerk to join our energetic team. In this role, you will be the face of Tall Ships, providing a warm welcome and outstanding service to our customers who are a mixture of condominium owners, club members (Marina and TSL), hotel guests and members of the public (who often visit with curiosity). Your primary goal will be to ensure a smooth operation at the front desk and deliver services that exceed guest expectations. The ability to multi-task, partnered with excellent communication and organizational skills is a must.
Key Responsibilities:
- Greet, check-in, and check out guests with a professional and courteous demeanor.
- Handle guest inquiries and provide accurate information about resort amenities and local attractions.
- Manage reservations, including adjustments and cancellations, using our property management system.
- Answer telephone calls and emails, responding to queries and confirming reservations.
- Process payments and handle billing queries efficiently.
- Provide guests with room keys and directions to their rooms and other facilities.
- Resolve any guest issues with a proactive and positive approach.
- Maintain a tidy and organized front desk and lobby area.
- Ensure confidentiality of guest information and adhere to security policies.
Requirements:
- High school diploma or equivalent; further training in hospitality or customer service is an asset.
- Minimum of 2 years previous experience in a customer service or hospitality role is preferred.
- Excellent communication and interpersonal skills.
- Proficiency in using computers, including reservation management software.
- Ability to work in a fast-paced environment and stand for extended periods.
- Flexibility to work evenings, weekends, and holidays as needed.
If you are passionate about delivering exceptional customer service and wish to contribute to the success of Tall Ships Landing, please submit your resume and a cover letter explaining why you would be a great fit for this position.
Job Type: Full-time
Pay: $20.00-$21.50 per hour
Benefits:
- Employee assistance program
- On-site parking
- Paid time off
Experience:
- Customer service: 2 years (preferred)
- Office Receptionist: 2 years (preferred)