Careby Solutions Inc. connects individuals and families with health services. Our Health Concierge / Health Navigator provides a consistent point of contact, anticipates practical needs and supports members before, during and after services, helping them use Careby and partner services smoothly.

What you will do

- Understand members' needs and preferences; maintain a personal service checklist and proactively follow up.

- Help with registration and platform use; explain service options, perks, rules and fees.

- Arrange online doctor visits, benefits reviews, health checks, in-home support and other partner services; manage confirmations, changes and cancellations.

- Send reminders and confirm provider-required documents, locations, online links and preparation instructions.

- With consent, follow up on existing referrals, test requests and paperwork with partners; proactively share progress and next steps.

- Help resolve login, online access, communication and scheduling difficulties with providers.

- After services, check completion, gather feedback and arrange next steps. Follow delays, complaints and outstanding tasks through resolution, keeping members informed.

- Maintain a service calendar for confirmed follow-ups, benefits and entitlement deadlines; share company-approved general health information.

- With consent,



liaise with family; route professional health questions to providers and follow up.

- Keep accurate records and clear handovers, protect privacy and suggest service improvements.

What we look for

- High school diploma or higher; customer service, member support or administrative coordination experience is an asset.

- Experience or qualifications as a Nutritionist, Registered Dietitian (RD), health coach, or in health management, nursing, clinic support or patient services are preferred.

- Fluent English; Mandarin or Cantonese is an asset.

- Patient, attentive and proactive, with the ability to coordinate multiple members' needs, schedules and outstanding tasks.

- Comfortable with office software and learning member management and booking systems; committed to accurate records and confidentiality.

Scope of the role

This role covers member support, health service navigation and coordination. It does not include medical consultations, health assessments, diagnoses, clinical interpretation of reports, treatment or medication advice. Clinical matters are handled by partner healthcare providers and appropriately qualified professionals.

Pay: $20.00-$35.00 per hour

Expected hours: 25.0 – 40.0 per week

Benefits:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Health Navigator/Coordinator (North York)
🏢 CAREBY SOLUTIONS
📍 North York