Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith
- and values-based organization, we hire and serve people of all backgrounds and walks of life
- there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description
Position Purpose summary

The Program Coordinator – Warming Centre provides direction, support and coaching (including corrective action) to Direct Support Workers during the shift. They provide supervision of clients and maintain the safety and security of the facility and everyone living in it. They direct the team and ensure operations are efficient, safe, and secure. The Program Coordinator – Warming Centre shall ensure guests’ safety while interacting in a positive, supportive manner. They will be involved with their team in the establishment and maintenance of a therapeutic relationship with clients with the goal of facilitating the guest transition into other appropriate shelter support.

Accountabilities

Guest Care and Support

Develops and maintains a strong therapeutic relationship with guests that access the Warming Centre to ensure effective intervention. Utilizes the environment in assessing, teaching,



and supporting clients around issues such as problem-solving and conflict resolution. Completes duties, reports, and logs as per shift description. Encourage clients to develop a community-based support networks. Assume delegated responsibility for the facility. Maintains the safety and security needs of the clients through engagement, supervision and monitoring. Completes all documentation regarding guest safety, incident reports, fire safety and other serious incidents.

Health & Safety

Maintains the safety and security needs of the guests through engagement, supervision, and monitoring. Deals with serious incidents and crises in a safe and therapeutic manner. Communicate and enforce facility rules while maintaining discipline and safety. Completes all documentation regarding client safety, incident reports, fire safety and other serious incidents. Documents daily events, progress towards goals, and any significant occurrences. Maintains strictest confidentiality regarding the guests, their issues, and their concerns. Complete a comprehensive final report at the end of the project term.

Team Coordinator

Provides workflow coordination and directions to their team, support and coaching (including corrective suggestions) to direct support workers and shift leads. Participates as required in the evaluation and goal-setting processes of the organization.



Acts as the first contact for clients that want to engage in the grievance process. Assist direct support workers with decision making regarding difficult client behaviors, conflict resolution and unique cases that come up. Trains new staff – including updating and training existing staff with current or changing procedures. Contributes to consistency of quality of services. On-call support for staff calling in sick. Be the on-site contact person for staff calling in sick. Call casuals to fill shifts as necessary. Meets regularly to complete check ins with the Housing Services Manager to ensure continuity of services and alignment to program goals. Communicates building maintenance requests to the Corps Officer in a timely manner.

Other Responsibilities

Works with the Corps Officer to complete projects (updating training manuals, procedural recommendations, client feedback sessions, etc.) Presents concerns, questions, and issues in prescribed forums. Other related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: Corps Officer Guests Staff including , Team leads and Direct Support Workers External: Prince Albert Police Services Community Partners –Outreach teams, and others. Health Professionals

Managerial/Technical Leadership RESPONSIBILITY

Reports directly to Corps Officers Direct reports for this position: none. Acts as a project coordinator for Direct Support Workers & Team Leads

FINANCIAL AND MATERIALS MANAGEMENT

Responsible for the safekeeping of materials and equipment for own use. Does not process any financial transactions.

WORKING CONDITIONS

Work setting is at the Warming Centre. Some unscheduled overtime may be associated w

📌 Program Coordinator – Warming Centre (Prince Albert)
🏢 TSA The Salvation Army TSA
📍 Prince Albert