Build trusted customer relationships with Manulife Bank through bilingual service, proactive solutions, and a hybrid French-English schedule.
In this Contact Center position, you will deliver exceptional service to policyholders, agents, and partners. Your work includes identifying issues, explaining accurate information, and collaborating with departments on complex concerns. You will use calls, email, and chat while maintaining precise documentation in multiple systems.
Key Responsibilities:
- Build positive customer relationships through empathy
- Provide accurate information about products and services
- Deliver proactive solutions to customer issues
- Record interactions accurately with technology
- Work collaboratively on complex matters
Requirements:
- Bilingual French and English verbal proficiency
- Bilingual French and English written proficiency
- Customer service experience in a fast-paced workplace
- Technical skills for navigating multiple systems
- Call center experience in financial services preferred
Support Manulife Bank customers with bilingual communication, careful documentation, and relationship-focused service across digital channels.