Patient retention and satisfaction are central to this full time Prenuvo position based at the Vancouver Head Office. Use records and patient feedback to improve service.

The Patient Experience Representative shapes patient interactions while supporting care, sales, and retention efforts. Responsibilities include satisfaction reporting, follow-up, complaint management, appointment scheduling, and intake guidance. Candidates should communicate professionally, prioritize competing demands, and remain supportive during stressful conversations.

Key Responsibilities:

- Identify opportunities to improve patient satisfaction and retention
- Maintain accurate interaction records and outstanding issue follow-ups
- Use established systems to record patient satisfaction




- Assist scan scheduling and medical intake troubleshooting
- Remain calm with upset patients and stressful situations

Requirements:

- Excellent written and verbal communication skills
- Exceptional time management and multitasking abilities
- Qualified, courteous, and inclusive approach
- High emphasis on patient privacy and confidentiality
- Availability for flexible hours, weekends, and holidays

Apply patient-focused judgment, supportive communication, and satisfaction reporting skills within Prenuvo’s Vancouver healthcare service team.

📌 Patient Care Retention Specialist (Vancouver)
🏢 Prenuvo
📍 Vancouver