Robertson College is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Robertson’s mission is to empower our students with the most relevant training and up-to-date industry insights to thrive in a modern work environment. The Robertson team assists both during and after graduation to ensure students have the tools they need to succeed in a current career. Robertson team members serve as guides for our students on their career paths as they navigate their college and educational experiences.

ROLE OVERVIEW

Reporting to the Operations Manager, the Operations Support Specialist is a member of the Operations team and keeps the student journey running smoothly behind the scenes in our Schools of Business & Technology and Community Services. You’ll support the backend processes of these programs to ensure seamless delivery and a positive student experience.

You will work closely with our Workforce, Academic Support, Admissions, and Financial Aid teams, managing schedules, course records, and enrolments that your students rely on. This is an on-site, full-time role at our Edmonton campus (Monday–Friday), including scheduled reception coverage.

You will thrive here if you love keeping things organized, enjoy solving logistics puzzles, and take pride in getting the details right.

KEY RESPONSIBILITIES

Operations Support

- Assist the manager with ongoing scheduling adjustments as needed, ensuring schedules are maintained proactively and remain up to date.

- Collaborate with the Workforce Team to coordinate and confirm instructor coverage for Career Preparation.





- Accurately track and maintain records of all course assignments.

- Coordinate re-enrollment schedules for students undergoing transfer credit assessment.

- Ensure instructors are fully enrolled in the Learning Management System ahead of course start dates.

- Facilitate timely student enrollment in the learning environment prior to course commencement, including specialized offerings such as National Payroll Institute courses.

- Maintain and regularly update the centralized textbook database.

- Collaborate with the Academic Support Team to ensure the timely availability of required digital and hardcopy textbooks for students.

- Process and manage purchase orders for classroom supplies, securing manager approval as required.

- Communicate clear, accurate, and actionable operational feedback to internal and external stakeholders.

- Support the manager with ad hoc projects, reports, and administrative initiatives as required.

Collaborative & College Activities

- Maintain key performance indicators (KPIs).

- Participate in college, division, and program activities as required

- Attend departmental meetings.

- Participate proactively in performance appraisals.





- Support active interdepartmental cooperation with other departments such as Admissions, Financial Aid, and Workforce.

- Provide weekly reception coverage (approximately 4-5 hours per week), greeting clients, and answering phones.

- Perform other duties and special projects as assigned.

MINIMUM QUALIFICATIONS

- A minimum of one year of work experience within a business or post-secondary education setting.

- An understanding of the needs and ability to work in a diverse, inclusive, multicultural student body.

- Ability to work independently, prioritize work, manage deadlines, and coordinate tasks to meet end results in a fast-paced environment.

- Strong communication and customer service skills, and the ability to build and maintain effective working relationships with students, stakeholders, and team members.

- Highly self-motivated and self-directed; objective-oriented with strong attention to detail.

- Strong problem-solving, analytical, and critical thinking skills.

- Strong computer and digital literacy skills.

- A clear Criminal Record Check.

Additional Preferred Qualifications

- Post-secondary education.

- General or specific understanding of careers within healthcare, community service, business, and technology.

- Knowledge and experience with course development software and Learning Management Systems (i.e., D2L).

Job Types:

Full-time

Location:

Calgary

Schedule:

- 8 hour shift

- Monday to Friday

- Annual salary range: $47,000.00 - $51,000.00

WHY WORK WITH US

Education Canada Group (the parent company of Robertson C

📌 Operations Support Specialist (Edmonton)
🏢 Robertson College
📍 Edmonton