Support technology customers and channel partners at Norsat International Inc. with technical triage, HubSpot tickets, RMAs, and transparent communication onsite. Manage issues carefully.

This Channel Sales Support position combines partner sales assistance with first-level customer support. You will assess issues, escalate technical matters, manage service records, and coordinate returns across Sales, Service, Engineering, Production, Quality, and Finance. Additional work includes quotations, product positioning, customer visits, and trade shows.

Key Responsibilities:

- Provide first-level technical and service support
- Create, prioritize, track, and close HubSpot tickets
- Coordinate advanced replacement RMAs and credit returns




- Maintain customer communication throughout service resolution
- Visit customers and attend trade shows

Requirements:

- University degree
- Technology sales experience of one year or more preferred
- Excellent English communication, spoken and written
- Knowledge of Microsoft Office, CRM, and ERP systems
- Self-motivated, organized, and able to work unsupervised

Apply customer support, technical coordination, CRM, and channel sales capabilities across Norsat International Inc.’s onsite operations.

📌 Technology Channel Customer Support (Richmond)
🏢 Norsat
📍 Richmond