Support change enablement at CIBC in Toronto using SharePoint, Microsoft Office 365, and explicit written communication during a 12-month winter co-op.

As a Winter Co-op Student, you’ll support the Contact Centre Change Enablement and Adoption team. You’ll maintain Knowledge Central pages, repositories, job aids, process guides, and reference materials. You’ll also contribute to continuous improvement, campaign delivery, audit-ready documentation, and workflow innovation using Power BI and CIBC AI agents.

Key Responsibilities:

- Update Knowledge Central pages, job aids, and process guides
- Maintain SharePoint repositories and documentation standards
- Support feedback-driven process and content improvements
- Contribute to sales campaigns and larger initiatives
- Assist with testing CIBC AI agents and Power BI workflows

Requirements:

- Currently enrolled in post-secondary education
- Returning to full-time studies after the co-op
- Experience with Microsoft Office 365 and SharePoint
- Experience creating clear written materials
- Degree or diploma in a related field

Build communications, content management, process improvement, and emerging technology skills as a CIBC change enablement co-op student.

📌 Change Enablement Co-op Student (Toronto)
🏢 CIBC
📍 Toronto