Vice President, Client Success

About the Company

Revolutionizing the health & benefits experience through integrated care services

Industry
Non-Profit Organization Management

Type
Non Profit

Founded
1957

Employees
1001-5000

Specialties

- insurance
- administration
- health
- pharmacy
- social impact
- mental health
- telemedecine
- health and benefits
- and oral health
- oral health
- assurance
- santé
- pharmacie
- impact social
- santé mentale
- télémédecine
- assurance soins de santé
- and santé buccodentaire

About the Role

The Company is seeking a Vice-President, Client Success to join their team. The successful candidate will be responsible for building and leading the Client Success function, with a focus on the most strategic client relationships.

This role requires a senior commercial and relationship leader who can develop and implement differentiated relationship strategies, ensure client health, and proactively manage client performance. The Vice-President will be accountable for client strategy, retention, and the coordinated growth of client relationships, with a strong emphasis on revenue outcomes. Key responsibilities include establishing a client success model, scaling the function, and creating strong partnerships across various enterprise functions.

The ideal candidate will have a background in client or customer success,



strategic account management, or a related field, and will be adept at operating in a matrix, influencing without direct authority, and resolving ambiguity.

Candidates for the Vice-President, Client Success role at the company should have a proven track record in building or transforming a client-facing function, strong executive relationship skills, and a commercial acumen with a growth orientation. The role demands a leader with the ability to operate in a matrix, influence across different business units, and establish meaningful client health measures. Experience in a complex B2B environment, particularly in insurance, health, advantages, consulting, or software, is highly valued.

The candidate should be adept at client lifecycle management, and performance management, and have a background in consultative relationship management. A Bachelor's degree in business administration or a related field is required, with an advanced degree or equivalent experience preferred. Bilingualism in English and French is also a plus. The company is committed to diversity, equity, and inclusion, and encourages candidates from all backgrounds to apply.

Hiring Manager Title
Executive Vice-President & Head of Growth & Client Solutions

Functions

- Account Management/Optimization

📌 Vice President, Client Success (Windsor)
🏢 Nameless
📍 Windsor