Job Description
In-Room Dining is not a convenience, it is a curated, elevated extension of our culinary experience. Leading it requires intention, discretion, and an intuitive understanding of how guests want to feel in their private space.
As Food and Beverage Manager, you’ll oversee an operation that blends restaurant-level food and beverage with quiet precision, emotional intelligence, and impeccable timing. You’ll shape In-Room Dining as a calm, seamless, and indulgent experience, from order taking to delivery, ensuring every interaction feels thoughtful, unrushed, and deeply considered.
What You'll Be Doing:
Operational Excellence
- Lead the day-to-day operation of In-Room Dining, ensuring exceptional quality, consistency, and service standards.
- Oversee daily order flow, timing, and delivery to ensure accurate, quiet, and seamless service.
- Maintain service standards that prioritize discretion, privacy, and emotional awareness.
- Ensure compliance with food safety, liquor legislation, health regulations and brand standards
- Partner with Culinary to design menus and offerings that travel well,
hold quality, and feel complete in-room.
- Oversee amenity, VIP and special occasion programs, ensuring thoughtful execution and exceptional presentation.
- Ensure wellness-forward, dog-friendly, and privacy-led standards are consistently upheld.
- Manage mini-market / honour-style self-serve concepts on guest floors.
- Respond confidently and professionally to guest feedback, resolving concerns with empathy and urgency.
- Partner closely with Culinary, Stewarding, Front Office, Housekeeping and Guest Services to deliver flawless guest experiences.
Team Leadership & Development
- Inspire, coach and develop a high-performing team through ongoing training, feedback and recognition.
- Foster a culture of calm professionalism, pride, and accountability.
- Lead by example, setting the tone for service pacing, communication, and guest care.
- Manage scheduling, labour productivity and payroll in alignment with business volumes.
📌 Food and Beverage Manager - In-Room Dining (Banff)
🏢 EMBLEMS
📍 Banff