Job Description

This role is responsible for the design, delivery, and continuous improvement of operational training programmes and high-quality content, across global operations teams. The role ensures employees are equipped with the knowledge, skills, and behaviours required to operate effectively, compliantly, and consistently, while supporting operational excellence, regulatory adherence, and strategic change initiatives

- Support the onboarding of newly hired employees and the ongoing development and training of Operations staff.
- Work in partnership with Operations teams to help improve the standard of operational training globally, ensuring content is high quality, engaging, audience-appropriate, and aligned to defined learning objectives. This includes supporting the rollout of global training programmes, digitisation of content, and alignment of operational training deliverables across regions.
- Support the design,



delivery, and ongoing maintenance of operations training programmes in line with business and regulatory requirements.
- Deliver instructor-led and virtual training sessions for operational teams as required.
- Assist in the development, review, and upkeep of training materials, SOPs, and supporting learning documentation.
- Track and report on training completion, learner feedback, and training effectiveness metrics.
- Ensure all training documentation is accurate, appropriately controlled, and audit-ready.
- Contribute suggestions and improvements to training approaches, tools, and delivery methods.
- Escalate training-related risks, issues, or capacity concerns to senior training leadership in a timely manner.

📌 Junior Associate Director, Operations Training (Toronto)
🏢 MUFG Investor Services
📍 Toronto