Job Description

The Manager, HIS applications is an experienced leader who provides strategic, technical, and managerial leadership to the Applications Team. Reporting to the Director, HIS Applications, the Manager serves as the Application Leader for their assigned Epic Applications and is responsible for overseeing the effective management, ongoing optimization, and operational support of clinical and non-clinical applications. The Manager also leads the delivery of team priorities and deliverables, coordinates application resources, and establishes effective operational processes to support the stability, performance, and continuous improvement of our Epic Applications.

Accountabilities:

- Lead and manage the Applications Team responsible for the ongoing support, maintenance, and optimization of Epic applications, ensuring system stability, reliability, and alignment with organizational needs.
- Oversee the Epic and associated third party applications lifecycle, including system upgrades, special updates, testing, maintenance, and continuous improvement initiatives, ensuring applications remain current, secure, and responsive to evolving clinical and operational requirements.
- Establish and ensure adherence to standardized change management practices and well-defined operational processes to support consistent, controlled,



and effective management of our Epic environment.
- Collaborate with leadership, clinical and non-clinical stakeholders, and Epic to align application strategies and priorities with organizational objectives, support effective decision-making, and drive ongoing system optimization and adoption.
- Demonstrate excellent leadership skills with a strong ability to coach and mentor team members.
- Responsible for performance management and ongoing leadership of approximately 15-20 staff, guiding workflow design, build, and test activities and analyzing other technical issues associated with Epic Applications.
- Creating and executing a strategy to set the operational direction for the organization’s workflows.
- Work closely with IS and operational leadership to evaluate and prioritize priorities.
- Member of IS Change Advisory Board (CAB) and Epic Data Migration Review and Approval (EDMRA).
- Collaborate extensively with various departments, including clinical operations, quality, skilled practice and IT, to align digital initiatives with broader organizational goals.
- Drive a culture of continuous improvement by identifying opportunities for innovation, optimization and adoption.
- Participate in an IS Leader on-call rotation.

📌 Manager, HIS Applications (Brampton)
🏢 William Osler Health System
📍 Brampton