Manage customer orders from preparation through follow-up at Protech Group, using detailed communication and organized account tracking. The work spans every sales stage.

As a Customer Service Representative, you will help create a clean order process and maintain customer satisfaction. Responsibilities include collecting information, answering pricing and production inquiries, tracking orders, and recording interactions. You will also support product development questions and account follow-up.

Key Responsibilities:

- Prepare orders using assessed customer information
- Respond to pricing, production, and tracking inquiries
- Follow up proactively to maintain customer satisfaction
- Maintain interaction records and organized customer files
- Develop long-term relationships with customers

Requirements:

- Five or more years in customer service
- English and French fluency, spoken and written
- Office 365 knowledge, particularly Word and Excel
- Robust organization across multiple responsibilities
- Dedication to customer satisfaction and end results

Use order coordination, account follow-up, and detailed customer communication to support Protech Group customers throughout sales.

📌 Order Management Customer Service Specialist (Canada)
🏢 Protech Group
📍 Canada