Serve TD customers in Edmonton through financial guidance, digital banking education, and accurate branch transactions as a Customer Banking Associate Trainee.
This Personal Banking Associate Trainee position belongs to TD Canada Trust’s frontline branch operations. You will address day-to-day customer needs, identify suitable contacts, and help resolve banking questions. The role combines customer experience, banking processes, documentation, and support for frontline staff.
Key Responsibilities:
- Provide information and advice on banking services and products
- Build confidence in emerging digital banking trends
- Resolve critical issues and report non-standard matters
- Recommend improvements to branch operations and processes
- Promote team effectiveness and share industry knowledge
Requirements:
- High School diploma or relevant experience
- Post-secondary or related undergraduate degree preferred
- Obtain IFC or equivalent within 90 days
- Use Microsoft Word, Excel, Outlook, and branch software
- Exercise judgment with confidential customer matters
Apply customer experience, banking process knowledge, and digital education skills while developing your TD Canada Trust branch expertise.