Shape enterprise Lean transformation at Pacific Blue Cross, combining root cause analysis, automation enablement, and cross-functional process optimization.
This Senior Specialist, Continuous Improvement position supports enterprise methodology, portfolio prioritization, and value realization. You will lead complex initiatives while coaching colleagues in Lean methods and root cause analysis. Work spans Claims, Product, Group Services, Human Resources, technology, change management, and ePMO partners.
Key Responsibilities:
- Own the enterprise continuous improvement framework and design standards
- Convert operational pain points into prioritized transformation backlogs
- Execute end-to-end process optimization across critical value streams
- Embed improvements into daily operations without disrupting delivery
- Coordinate impact analysis, communication plans, and training readiness
Requirements:
- Bachelor’s degree in a related business, operations, or technical discipline
- Five or more years of progressive transformation leadership experience
- Practical training or certification in continuous improvement methodologies
- Familiarity with automation tools, workflow platforms, and corporate dashboards
- Solid consultative, analytical, and influencing skills across functions
Bring Lean transformation, automation, coaching, and process optimization expertise to Pacific Blue Cross’s enterprise improvement team.