Build solid retail teams through customer service, performance feedback, and problem-solving as a Store Manager overseeing daily store operations. Guide staff while resolving complex customer issues.

This Store Manager leads staff, assigns team tasks, and supports hiring and performance management processes. The work includes delivering excellent customer service, resolving complex issues, managing schedules, and maintaining company standards. Strong leadership, communication, and decision-making abilities are required for success.

Key Responsibilities:

- Deliver excellent customer service and resolve complex issues
- Provide performance feedback and assign team tasks
- Supervise hiring and performance management processes




- Lead and develop store staff toward goals
- Ensure store operations comply with company policies

Requirements:

- Minimum two years’ experience in retail and team management
- Strong leadership and problem-solving skills
- Excellent communication and decision-making abilities
- Open availability for days, evenings, and weekends
- Ability to multitask and prioritize effectively

Bring customer service leadership, staff development, and sound decision-making to daily retail operations and complex issue resolution.

📌 Retail Team Manager Customer Service (Canada)
🏢 Dollarama
📍 Canada