Shape claims service delivery through coaching, customer-focused leadership, and operational controls in Allianz Partners’ hybrid Cambridge, Ontario workplace.

This Operations Delivery Director role leads a high-volume customer-facing Claims Department and its daily performance. You will develop high-performing leaders, maintain policy and regulatory adherence, and improve service, quality, productivity, and financial outcomes. Success requires strategic execution, collaboration, and analytical decision-making.

Key Responsibilities:

- Develop leaders and build succession pipelines across claims operations
- Champion customer satisfaction, claim outcomes, and service delivery
- Maintain claims controls, decision-making, and regulatory adherence
- Foster accountability, engagement, collaboration,



and continuous improvement
- Use AI, machine learning, analytics, and cloud-based tools responsibly

Requirements:

- Proven leadership within high-volume customer-facing claims environments
- Experience executing strategic initiatives and organizational change
- Robust verbal and written communication skills
- Ability to build positive, inclusive, high-performance cultures
- Strong analytical, problem-solving, and stakeholder management skills

Use claims expertise, leadership development, and customer-centric operations to strengthen service delivery as Allianz Partners’ Cambridge director.

📌 Claims Service Delivery Leader (Cambridge)
🏢 Allianz Partners
📍 Cambridge