Shape client experience at WellFort Community Health Services through engagement, service planning, and evaluation. Work in person across WellFort and partner locations.
This full time, permanent Specialist leads client experience initiatives within Organizational Effectiveness and Professional Practice. You will develop, implement, and evaluate the Client Experience Framework and Client and Family Engagement Strategy. Your work integrates client and family voices into organizational priorities and decisions.
Key Responsibilities:
- Lead the Client Experience Framework’s development and implementation
- Evaluate the Client Experience Framework and engagement strategy
- Integrate client and family voices into organizational priorities
- Support client partnership and meaningful service engagement
- Facilitate collaboration with clients, families, and community partners
Requirements:
- Ability to provide subject matter expertise and consultation
- Strong facilitation, coaching, and project leadership capabilities
- Ability to support service planning, delivery, and evaluation
- Sound judgment when handling client experience information
- Professionalism and discretion with confidential information
Bring client engagement, facilitation, and evaluation expertise to strengthen experience and participation across WellFort services.