Shape insurance operations at PPI, an independent subsidiary of iA Financial, through workflow leadership, service standards, and advisor-focused support. Alberta travel is required.

This Manager, Business Operations leads Current Business, Policy Service, and Office Coordination teams across Alberta. The work combines insurance distribution knowledge with performance management, reporting, audits, and process improvement. You will partner with Sales leadership, support consistent regional practices, and help employees navigate evolving priorities and operational updates.

Key Responsibilities:

- Provide leadership for regional workflow and service delivery
- Partner with Sales leadership on advisor concerns and priorities
- Implement controls and feedback mechanisms for performance monitoring




- Conduct monthly operational audits and identify improvement opportunities
- Lead employees through changing processes and business priorities

Requirements:

- 10+ years in insurance with life insurance administration knowledge
- Understanding of insurance distribution and marketing or sales environments
- Experience hiring, coaching, and developing employees
- Ability to manage competing priorities and tight deadlines
- Professional discretion, integrity, and confidentiality handling

PPI seeks an insurance operations leader who strengthens service consistency, advisor collaboration, employee development, and operational accuracy.

📌 Insurance Operations Manager PPI (Calgary)
🏢 iA Financial Group (Industrial Alliance)
📍 Calgary