Location:80 Hines Road, Kanata
Department:Sales
Reports to:Chief Financial Officer (untilVP, Business Development and Marketingisin place)

Position Overview

We areseekinga driven anddetail-orientedInside Sales Coordinator to own the front end of our sales process. This roleis responsible formanaging inbound opportunities, preparing quotes, and driving follow-ups to support revenue conversion, while ensuring readiness for demos and trade shows.

Equally important, this roleis responsible forbuilding andmaintainingstrong customer relationships through consistent, responsive, and professional communication. The ideal candidate is proactive, organized, and motivated by moving opportunities forward while delivering a high-quality customer experience.

Key Responsibilities

Inside Sales, Customer Relationships & Pipeline Management (Primary Focus)

- Serve as the primary point of contact for inbound customer inquiries
- Build andmaintainstrong, professional relationships with customers throughtimely, consistent communication
- Understand customer needs and ensureaccuratealignment in quotes and responses
- Qualify and manage opportunities frominitialcontact through quote delivery
- Prepareaccurate,timelyquotes aligned with customer requirements
- Actively follow up on quotes, leads, and customer requests to drive conversion
- Maintain and manage all customer interactions, opportunities, and pipeline activity in HubSpot CRM
- Ensure data accuracy and visibility across the sales pipeline
- Support order processing and ensure all sales documentation is complete
- Ensure all required equipment and materials are prepared and available to support scheduled demos
- Coordinate internal demologisticsto ensure readiness withoutimpactingsales timelines
- Identifyand resolve any gaps that could delay or impact demo execution

Trade Show & Event Support

- Support preparation andlogisticsfor trade shows and events
- Ensure all sales materials, equipment,



and assets are ready and delivered on time
- Assistin post-event follow-up coordination within the sales pipeline

Qualifications

- 2+ years of experience in inside sales, customer service with sales responsibility, or sales support
- Experience using CRM systems; HubSpot strongly preferred
- Solid communicationand relationship-building skills
- Sales-oriented mindset with strong follow-up discipline
- High levelof organization and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiencyin Microsoft Office Suite
- Strong customer relationship management and communication
- Sales-driven with a focus on responsiveness and conversion
- Ownership of pipeline and customer interactions
- Ability to balance sales priorities with execution responsibilities
- Problem-solving and proactive coordination

Performance Indicators

- Lead response time
- Quote turnaround time
- Quote-to-order conversion rate
- Customer responsiveness and satisfaction
- CRM data accuracy and pipeline hygiene
- On-time demo and event readiness

Nice to Have

- Experience in defence, public safety, or technology industries
- Experience in equipment-based or technical sales environments
- Familiarity with quoting processes and sales pipelines
- Experience supporting demos, trade shows, or field sales activities

DEFSEC Technologiesis an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, age, disability of any other protected status under applicable law. We celebrate diversity and are dedicated to creating a work environment that is inclusive and welcoming to all, including LGBTQ2S+ individuals. Our hiring decisions are based on qualifications, merit, and business needs. In every step of the interview procedure,DEFSECis committed to providing accommodations.

📌 Inside Sales Coordinator (Ottawa)
🏢 DEFSEC Tec
📍 Ottawa