Operations Coordinator - Client Service Administration and Process Support - Toronto

Fitch Group

Toronto, ON Full-time CA$45,000 - CA$55,000 / year

Fitch Learning is seeking an Operations Coordinator – Client Service Administration and Process Support for its Toronto office. The operations team supports client service administration, designation activity, exam operations, vendor coordination, escalations, and process support.

Responsibilities

- Respond to and manage candidate support requests and escalations related to courses and licensing exams.
- Process designation applications, renewals, reinstatements, continuing education audit cases, fit-and-proper reviews, exception requests, refunds, forms, and candidate record updates.
- Coordinate exam delivery and related support with the exam vendor.
- Maintain documentation and follow-up for escalations, invoices, vendor updates, audit activity, exception cases, and recurring processes.
- Identify manual tasks, process gaps, and opportunities for automation, self-service, digitization, and process improvement.

Qualifications





- Experience in operations coordination, client service or exam administration, education administration, regulatory program delivery, or a high-volume administrative setting.
- Ability to manage escalated complaints and apply complex rules to case decisions.
- Strong systems skills; experience with Salesforce, Zendesk, SharePoint, Microsoft Office, Copilot, or similar platforms is relevant.
- Bilingual French and English communication skills.
- Licensure exam delivery, regulatory environment, vendor coordination, AI tools, lean processes, and CRM or platform development experience are assets.

Work arrangement and compensation

Hybrid schedule: three days per week in the office and two days remote. Toronto base pay is CAD $45,000–$55,000 per year.

- Benefits include healthcare, retirement planning, tuition reimbursement, parental leave, training and development, and paid volunteer days.

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