Support Actionstep users through SaaS troubleshooting, ticket management, and customer service during Pacific and Mountain business hours. Investigate issues and deliver helpful resolutions.

As a Customer Support Analyst, you will serve as the first contact point for users of Actionstep’s in-house CRM platform. Reporting to the Customer Support Team Leader, you will manage tickets, run screenshares, and document product knowledge. The work supports legal practice management and accounting software for a global customer base.

Key Responsibilities:

- Respond to inbound live chats and emails promptly
- Manage tickets according to competing priorities
- Investigate issues through calls, screenshares, chats, and emails




- Resolve core customer problems efficiently and accurately
- Escalate tickets with relevant information when appropriate

Requirements:

- Minimum three years’ customer support or help desk experience
- Experience supporting a SaaS technology platform
- Level One and Level Two support experience
- Robust technical, written, oral, and presentation skills
- Availability during Pacific and Mountain business hours

Apply your SaaS support, troubleshooting, and communication skills to resolve Actionstep customer enquiries effectively.

📌 Customer Support Analyst SaaS (Canada)
🏢 Actionstep
📍 Canada