Support customers through banking queries as a Contact Centre Consultant at Bank Australia, using solid service and communication skills. Work hybrid in Collingwood, Monday to Friday, with rostered Saturdays.

This eight-month fixed-term role suits people seeking banking experience and customer-focused development. You will handle everyday banking support across inbound calls, online chat, email, and social media. Regular coaching will support your progress within Bank Australia’s values-based organisation.

Key Responsibilities:

- Manage customer queries according to bank policies and procedures
- Provide exceptional service as a first customer contact
- Support everyday banking through calls, chat, email, and social media




- Identify opportunities across banking products and services
- Conduct outbound follow-ups and welcome new customers

Requirements:

- Solid track record of exceptional customer service
- Confidence building strong customer relationships
- Well-developed written, verbal, and interpersonal skills
- Ability to prioritise, follow processes, and multitask
- Commitment to Bank Australia’s purpose, values, and B Corp ethos

Bring customer service, problem-solving, and banking support skills to Bank Australia’s hybrid Collingwood Contact Centre team.

📌 Banking Contact Centre Consultant (Canada)
🏢 Bank Australia
📍 Canada