Bilingual claims adjudication expertise meets compassionate applicant service in this senior Ottawa case management position. Work on-site with OXARO’s public-sector program.
OXARO seeks a Senior Case Manager with prior case management experience and claims management knowledge. You will assess complex benefits or services, interpret policies, and support clients through technology-enabled processes. The position requires English and French communication with applicants and stakeholders.
Key Responsibilities:
- Manage claims from intake through final recommendation reports
- Apply causation principles and defined eligibility criteria
- Validate records, maintain notes, and administer case systems
- Provide accurate case updates and program information
- Participate in program funder meetings
Requirements:
- 10+ years determining eligibility or adjudicating complex claims
- Robust customer service experience with dissatisfied applicants
- Experience processing data and managing documents
- University degree, related certification, or formal training
- Bilingual English and French; Reliability or Secret clearance eligibility
Bring senior claims adjudication, bilingual communication, and sound judgment to OXARO’s Ottawa case management program.