Lead Cineplex’s VIP front-of-house team in Edmonton, using coaching and service oversight to support exceptional guest experiences.

Reporting to the Front of House Manager, this supervisor leads dedicated FOH employees across VIP service operations. The work includes monitoring guest satisfaction, managing staffing, and maintaining dining-area standards. It also requires proactive problem-solving, critical thinking, and flexibility.

Key Responsibilities:

- Lead, train, support, coach, motivate, and manage FOH employees
- Monitor guest experiences and maintain high satisfaction rates
- Hire and review staffing levels for VIP service positions
- Maintain lighting, music, table settings, food presentation, and cleanliness
- Reconcile end-of-night funds and resolve guest concerns

Requirements:

- Experience leading and managing a dedicated service team
- Ability to enforce policies and procedures consistently
- Critical thinking and proactive conflict-resolution skills
- Flexibility while managing stress in high-pressure environments
- Ability to follow up with guests when issues arise

Support Cineplex VIP service in Edmonton through team leadership, guest satisfaction, staffing oversight, and thoughtful problem resolution.

📌 Cineplex VIP Front of House Supervisor (Canada)
🏢 Cineplex
📍 Canada