Help us deliver thoughtful, well-coordinated patient care at Wylde Natural Health Team.

We’re looking for a warm, organized and dependable remote medical administrative assistant to support our collaborative team of naturopathic doctors (NDs) and nurse practitioners (NPs).

Our clinic provides individualized, evidence-informed care focused on hormonal and metabolic health, including perimenopause, menopause and weight management.

THE PROSPECT

This is a casual / part-time coverage role with a small initial time commitment:

- Approximately 2–4 hours per week for training to learn our systems and standard operating procedures.
- Occasional 2–4-hour periods of administrative support when needed.
- Vacation and sick coverage, including occasional full weeks, arranged around clinic needs and your availability.

Our current need is low, and regular weekly hours are not guaranteed. One upcoming coverage need is the full week beginning December 14, 2026.

We will also need a full-time administrator beginning in September 2027. Ideally, we’d love to find someone interested in growing with our clinic and being considered for that opportunity. Ongoing part-time work may also become available.

WHAT YOU’LL HELP WITH

- Responding to patient emails, calls and booking inquiries with kindness and professionalism.
- Scheduling appointments and coordinating follow-up in Jane App.
- Onboarding new patients and helping them navigate the administrative steps of their practitioner’s care plan, including Jane App, PocketPills pharmacy services and Fullscript for practitioner-recommended supplements, while directing clinical questions to their practitioner.
- Coordinating communication between patients, pharmacies and practitioners regarding hormone prescriptions,



tracking requests and directing medication questions to the prescribing clinician.
- Organizing medical records, laboratory reports and faxes; accurately uploading results to Jane App; and creating tasks for the appropriate practitioner to review them.
- Notifying patients when results have been received and helping them book follow-up visits for results review.
- Helping patients prepare for appointments by following up on forms, questionnaires and records requests, and reminding them to complete required bloodwork before their visits.
- Keeping digital files organized, following clinic procedures and protecting patient confidentiality.

WHO WOULD BE A GOOD FIT?

Previous Jane App experience and familiarity with a medical or healthcare office are strongly preferred. We’re looking for someone attentive to detail, comfortable learning digital systems and dependable when committing to coverage.

Our systems include Jane App, Hushmail, Documo, Grasshopper, LifeLabs portals, Microsoft OneDrive, PocketPills and Fullscript. Familiarity with these additional tools is an asset; willingness to learn is essential.

This could suit an experienced administrator, a student with relevant experience and suitable availability, or a retired medical administrator interested in occasional work.

COMPENSATION

$23–$27 CAD/hour, based on relevant medical administrative experience and proficiency with Jane App.

HOW TO APPLY

Email your résumé, a brief introduction and your availability to [email protected].

Please use the subject line “Remote Medical Administrative Assistant Application” and include your Jane experience, availability for training and vacation coverage—including the week of December 14—and whether you’re interested in a longer-term role.

📌 Medical Administrative Assistant (Canada)
🏢 Wylde Natural Health Team
📍 Canada