MAG Tool Inc. is a Canadian distributor of specialized industrial tools and solutions focused on the pipe and tube industries. We’re a small, supportive team that values hard work, initiative, enthusiasm, and a willingness to learn. We’re looking for an entry-level Office Support Assistant to join our St. Albert location.

This is a diverse role supporting the day-to-day needs of our office, sales, accounting, and operations teams. You’ll be the first point of contact for incoming calls and visitors while also assisting with freight quotes, customer setup, data maintenance, and other administrative processes.

Position Details

- Schedule: Monday–Thursday 8:00 AM–4:00 PM, Friday 8:00 AM–3:00 PM

- Status: Full-time, permanent (39 hours/week)

- Start Date: Immediate

- Overtime: Rare

- Work Location: In person – St. Albert, AB

What You’ll Do

Responsibilities will include
- Answer incoming calls, assist with general inquiries, and direct calls to the appropriate team member

- Greet and assist walk ins

- Obtain and compare freight quotes

- Process routine customer forms, requests, and documentation

- Review information for completeness and accuracy and follow up when additional information is required

- Perform data entry, database maintenance, and assigned data-cleanup projects

- Assist with customer communications

- Maintain routine forms, documents, spreadsheets, and electronic records

- Provide general administrative support to our sales, accounting, and operations teams





- Learn and follow established processes while identifying missing or incorrect information and escalating exceptions when needed

Requirements

What We’re Looking For

- Friendly and professional phone manner

- Strong attention to detail and commitment to accurate work

- Comfortable working with computers and learning new software

- Self-motivated with good problem-solving skills

- Quick learner who can prioritize and manage a varied workload

- Organized and able to follow established processes

- Clear written and verbal communication skills

- Team-oriented, dependable, and enthusiastic

- Willing to take initiative and look for ways to help

- Comfortable around dogs (office dog on site)

Skills & Experience

- Valuable general computer skills

- Comfortable using email, spreadsheets, and other business software

- Ability to enter accurately, review, and maintain information

- Strong organizational and time-management skills

- English - required

- French - an asset

Previous office experience is an asset, but we’re also interested in candidates who are early in their careers and eager to learn. If you don’t meet every asset qualification but think you would be a good fit, we encourage you to apply.

Benefits

Why Join MAG Tool Inc.?

- Small, collaborative team environment

- Wide-ranging work with opportunities to learn different areas of the business

- Training and skill-development opportunities
- A workplace that values initiative, hard work, and continuous learning

- Casual dress

- On-site parking

📌 Office Support Assistant (St. Albert)
🏢 MAG TOOL
📍 St. Albert